Tour Consultant

We are looking for a well-traveled and insightful Tour Consultant to advise on and plan business and vacation itineraries. The Tour Consultant should meet with clients to determine their needs, and then select the most appropriate options given time and budget constraints. You should also inform clients of cancellation procedures and any applicable penalties.
 To ensure success as a Tour Consultant, you should plan arrangements in accordance with clients’ mobility and medical requirements. An outstanding Tour Consultant will monitor and tend to all queries within short turnaround times.
Location: Amman, Jordan.
Nationality: Jordanian, or foreign residence
Gender: Female
Remarks: This job applies to people who live and has a resident in Jordan only.
Responsibilities and Duties:

  • Responding to inquiries about our company’s services and offerings.
  • Determining each client’s requirements, including destinations, length of stay, and transit time.
  • Ensuring that clients pay the deposit before you commence with bookings.
  • Informing clients about the cancellation policy, including salient dates and all penalties.
  • Ascertaining and adhering to the available budget.
  • Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
  • Securing accommodation that is best suited to the budget and location of choice.
  • Planning excursions based on each client’s needs and interests.
  • Accounting for mobility and medical needs during each phase of the trip planning process.
  • Planning and selling transportations, accommodations, travel packages, excursions, and other travel services.
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Doing quotations.
  • Deal with occurring travel problems, complaints, or refunds
  • Maintain statistical and financial records
  • Exploring ways of improving existing products and services and increasing profitability.

Qualifications:

  • High school diploma or equivalent.
  • Demonstrable experience as a Travel Consultant, with expertise in local and international travel arrangements.
  • Computer literate, with exceptional desktop research and professional writing skills.
  • Top-notch interpersonal skills, including communication, respect, and empathy.
  • Ability to source the best quotes.
  • A knack for delivering multiple outputs within tight turnaround times, as needed.
  • Capacity to deliver commendable services that surpass clients’ expectations.
  • Proven work experience as a travel agent
  • Good marketing skills online and offline.
  • Experience in marketing presentations
  • Studying competitors’ products and services
  • Skills to persuade customers and influence their decisions, both for their benefit and that of the agency
  • Excellent knowledge of computer reservations systems and e-traveling
  • Must be excellent in computer & communication skills.
  • Fluency in English; multilingualism is a plus.
  • Strong sales skills and commercial awareness
  • Ability to interact, communicate and negotiate effectively
  • Knowledge of domestic and international travel trends
  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • The personal travel experience will be considered an advantage
  • Ability to assimilate information and to pay close attention to accuracy and detail.

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