Website Terms & conditions
This website www.zamantours.com is operated by Zaman Tours and Travel DMC, SMC – Jordan. Please read these terms and conditions carefully before using this site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.
Who can use this website?
This site is intended for and directed to visitors worldwide.
No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Site or the services we offer with any laws of any other country, and the laws of other countries will not apply to this Site or to the services we offer. We reserve the right to deny access to this Site at any time without notice.
This website is for use by members of the public only to make travel bookings. We do accept bookings made by travel agents or other agents acting on behalf of members of the public.
Governing Law
Access to this Site is conditional on your agreement that all information contained in it and all matters that arise between you and us will be governed by Jordanian law. It is also conditional on your agreement that any dispute that arises between you and us will be subject to the exclusive jurisdiction of the Courts of Jordan.
Site User Obligations
By using this Site you agree that:-
- You accept financial responsibility for all transactions made under your name or account;
- You must be 18 years of age or over and have legal capacity;
- You warrant that all information you provide about yourself and about anyone else shall be true and accurate;
- This Site must not be used for speculative, false or fraudulent bookings;
- The transmission of threatening, defamatory, pornographic, political or racist material, or any material that is otherwise unlawful or offensive via this Site is expressly prohibited;
- This Site and any of its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you except that one copy of the information contained within the Site may be made by you for personal, non-commercial use.
Booking Conditions
All bookings made on this Site are subject to the relevant clients /tour operator’s booking conditions in addition to these Site conditions.
We recommend you carefully read the said terms and conditions. Zaman Tours reserves the right to change, update, or correct any of the terms and conditions.
These terms and conditions can be made available to the client at the time of the booking.
We recommend that you print a copy of the applicable booking conditions when making a booking. Should you have any questions about the terms and conditions then you can request us for additional information.
Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.
Last minute booking
Zaman Tours requires advance reservations on all tours, at least 48 hours in advance for day tours, excursions or any other activates available on our website, and 72 hours in advance for multi days tours.
PRICES
Our prices for tours and activities are based on Jordanian dinner or US dollar, for any other currency please refer back to us.
Zaman Tours reserves the right to adjust the prices in case the Jordanian government increases the percentage of taxes and / or changes in exchange rates or rate increases from suppliers, without prior notice.
Once full payment has been received by Zaman Tours, no surcharges in respect to currency fluctuations will be applied.
ITINERARY CHANGES
Zaman Tours reserves the right to amend itineraries for reasons beyond control including weather conditions or unforeseen circumstances. We will notify you in writing of any change of a significant nature.
Zaman Tours has the rights to substitute hotels, lodges, inns and camps with properties of similar standard.
AMENDMENT
Any Amendment must be sent to us in writing. We strongly recommend to opt for your final itinerary prior to your booking. Requested amendments, especially some days prior to arrival and during the tour, cannot always be considered if the expected complexity is not matching with our operational procedures and personnel capacity.
CANCELLATIONS POLICY
The penalty sanctions in case of the tour cancellation depend on the cancellation policy of the certain hotels, transportation companies involved in the tour or time of the booking and seasonality.
Specific cancellation information will be provided after booking your tour displayed in the confirmation letter.
SPECIAL CONDITIONS SHORE EXCURSION & DAY TOURS
Special conditions apply for shore excursions and day tours not including hotel bookings. These excursions can be cancelled 24 hours before the beginning of the tour. 100% cancellation fee applies in case of a NO-SHOW or less than 24-hour tour cancelation.
There will be no refund for cancellation of unused services on or after commencement date. In case the cruise will not dock in Aqaba Port/Jordan due to weather conditions or any other circumstances, we will refund the payment.
TRAVEL INSURANCE
It is highly recommended to be insured for the duration of your trip. You need comprehensive travel insurance to cover cancellation, health requirements, luggage and additional expenses (e.g. World Nomads). Insurance policies rarely cover for loss of cash.
ACCOMMODATION
There are a variations of the room category in each hotel. This is beyond the control of Zaman Tours. Please refer to us for more confirmation.
CLAIMS
At Zaman Tours, our mission is to ensure that our customers develop confidence in us and we aim to become an efficient service provider that is ever ready to listen and solve problems. We are committed to provide efficient and effective services in handling complaints and enquiries.
If we cannot resolve your complaint straight away, we will strive to resolve it within 14 working days. For complaints which may take more time to resolve, we will keep you informed every 14 working days on the status until it is resolved.
VISA
Visa arrangements can be done directly through the client or through Zaman Tours in Jordan.
Visa is free for those of an unrestricted nationality. The visa fee is waived on the condition that the traveler/travelers spend a minimum of two consecutive nights in Jordan.
Certain nationalities (restricted) require an entry visa to be obtained prior to travel. Citizens of restricted nationalities should submit manifest lists at a minimum of 45 days prior to the group’s arrival to the country, so that visas and clearances can be issued smoothly in accordance with Jordanian government laws and procedures.
Permission is not guaranteed from Jordanian government as it is depends on Jordanian regulations.
LIABILITIES
Our prices are based on the prevailing on the local tariffs agreed with our suppliers. Zaman Tours suppliers reserve the right to adjust the prices in case the Jordanian government increases the percentage of taxes and / or changes in exchange rates or rate increases from suppliers, without prior notice.
Site Content and Information
No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) that may arise as a result, directly or indirectly, from the use of any of the information or material contained on this Site and/or the use of or access to any other information or material via web links from this Site, or any inability to access this Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via other sites or supplied by an identified third party, where consistent with the applicable booking conditions. If any of these exclusions, in whole or in part, are found to be unlawful, void or unenforceable for any other reasons, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
Zaman Tours may change any aspect of this Site or its content, including the availability of any suppliers, features, information, or other content, at any time without notice to Users. Continued use of the Site following any changes to the Website Conditions shall constitute your acceptance of such changes. The information and prices on this Site are not ‘live’ and are updated from time to time. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price. The prices and any discounts shown on this Site are applicable to Zaman Tours only and may vary from the prices offered for the same holidays by Zaman Tours retail shops and Zaman Tours telephone direct businesses.
This Site is provided on an ‘as is’ and ‘as available’ basis. We do not accept any liability in respect of your inability to access or use this Site at any time or for any interruption in that access or use, or for any failure to complete any transaction. We do not warrant that this Site is free from computer viruses or other properties that may cause loss or damage
3rd Party Website Content
Where we provide links to other company websites, we aren’t endorsing their products or services. Your use of these links is entirely at your own risk, and we can’t accept responsibility or liability for the content, use or availability of these sites. We haven’t checked the content of these sites. Our website may also contain some material provided by third parties and we can’t accept responsibility or liability for the accuracy of that material.
Video Content
We endeavour to keep the video footage shown on this Site as up-to-date as possible, but we accept no liability for any changes which may occur between the time of filming and the time you come to view the footage. The images and other information contained on this Site do not form part of any holiday contract which you may subsequently enter into. No guarantee is given that any of the facilities or services featured in the video footage will be available when you travel. Certain services and facilities such as water sports, air conditioning, etc. that are featured on this Site may be withdrawn at any time or may only be provided if you pay an additional charge. Specific facilities & services should be checked at time of booking.
Copyright and Trade Marks
The copyright in the content of this Site belongs to us or to the licensors of such content. We reserve the copyright and all proprietary rights in this Site and all its content. The name ‘ Zaman Tours’ and any other marks, logos and graphics of Zaman Tours displayed on this Site are registered trademarks of Zaman Tours DMC,Smc or its affiliates. Other company and product/service names displayed on this Site may be the trademarks of their respective owners. You are not granted any right or license to use any trade marks.
Company Information
We are licensed to trade as a travel agent and tour operator in Jordan and neighbouring countries such as Israel and Egypt.
Registered company name -Zaman Tours – Jordan Retail Ltd
Address:
Zaman Tours, Amman, Um AL Summaq, Luluat Khalda #82
Zaman Tours, Petra, Tourism Street. Silk Road building.
Financial Protection
Please see the booking conditions of the tour for details of any financial protection that applies to any booking you make on this website. Your level of protection will vary depending on whether you’ve booked a package holiday or made your own arrangements.