Terms of Sales

Terms of Sales Acceptance
Welcome to Zaman Tours! By accessing and using our website www.zamantours.com, you agree to comply with and be bound by the following terms and conditions. These terms govern all sales and reservations of tourist services offered by Zaman Tours. When you make a reservation or request for any of our trips and tours or when you book and purchase a service featured on our website, it signifies your acceptance of these general conditions. Please note that in exceptional cases, specific terms may apply if agreed upon by one of our knowledgeable tour consultants or sales agents. However, unless otherwise stated, these general conditions will be applicable to all transactions. We encourage you to review the following terms carefully. Should you have any questions or require further clarification, please don’t hesitate to contact our dedicated team.

Booking with Us
Booking a service with Zaman Tours is a seamless and convenient process. Here’s a step-by-step guide on how to book through our website, www.zamantours.com:

1. Visit our Website: Access our user-friendly website, www.zamantours.com, where you’ll find a wide range of services offered by Zaman Tours DMC (Destination Management Corporate) SMC (Single Member Corporate) 1998. These services include but are not limited to, Ready-Made Holidays trips, one-day tours, Tailor-Made travel services, hotel bookings, transportation services, guiding services, airport assistance, and any other related travel service that we operate.
2. Explore and Choose Your Package: Take your time to explore the various options available. We offer two main packages: Ready-Made Holidays and Tailor-Made travel services. Ready-Made Holidays provide pre-designed itineraries for your convenience, while the Tailor-Made travel service allows you to customize your itinerary according to your preferences.
3. Send Us a Request: Once you have chosen the package that interests you, send us a request for availability and price. You can do this by filling out the request form on our website and providing us with your desired travel dates, the number of participants, and any specific requirements or preferences you may have.
4. Review and Confirmation: Our dedicated team will carefully review your request and promptly provide you with the availability and price details for your chosen package. We will communicate with you via email or phone to finalize the booking and address any additional questions or concerns you may have.
5. Payment: After receiving the confirmation of availability and price, you can proceed with the payment process. We offer secure payment options on our website to ensure the safety of your financial transactions. Detailed instructions will be provided to you along with the confirmation.
6. Confirmation: Once your payment is successfully processed, you will receive a confirmation email containing all the details of your booking. Please keep this email for reference.

That’s it! You’ve successfully booked a service with Zaman Tours. Our dedicated team is here to assist you throughout your journey, so feel free to contact us if you have any further questions or require any additional information. We look forward to providing you with an exceptional travel experience.

Data Privacy and Protection:
At Zaman Tours, we take the privacy and security of your personal information very seriously. When you provide your data to our agency, rest assured that it is fully protected according to strict privacy standards.

Data Collection Channels: We accept the submission of your personal information through secure channels such as email and our office work telephone numbers. We do not collect your data through social media platforms or personal contact with our Tour Consultants.

Limited Data Collection: Our tour consultants may require specific details to facilitate your reservation process effectively. This information may include but is not limited to, passport details, credit card information, email address, mobile number, occupation, and country of residence. Please note that we only collect the information necessary for your booking and do not request any unnecessary or excessive data.

Data Handling and Security: We handle your personal data with the utmost care and ensure it is safeguarded at all times. Our agency follows stringent security measures to protect your information from unauthorized access, alteration, or disclosure.

Data Usage: The personal information you provide is solely used for the purpose of processing your reservation and facilitating your travel arrangements. We do not share your data with any third parties without your explicit consent unless required by law.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined above and in compliance with legal requirements. After this period, your data is securely and permanently deleted.

By entrusting your personal information to Zaman Tours, you can have peace of mind knowing that we prioritize the confidentiality, integrity, and security of your data. Should you have any concerns or inquiries regarding our data privacy practices, please feel free to reach out to our team.

Reservation Information:
Zaman Tours provides detailed information on various services offered, including transportation, hotels, guides, local assistance, airport assistance, and activities. Please note that Zaman Tours reserves the right to modify certain elements of the preliminary information. In the event of any changes to the services listed on the website prior to the client’s registration, written notification will be provided before the contract is finalized. This written notification will serve as proof of the agreed-upon services between the parties.

Accommodation: The hotel categories mentioned in the descriptions are based on the classification established by the local standards of the host countries. It is important to note that these classifications may differ from standards in Europe, America, Israel, Asia, or other destinations. Zaman Tours handles accommodation bookings that offer a range of options, including Economic, Comfort, Deluxe, and Luxury style hotels. These options encompass both local brands and international chains.

Duration of Stay: The duration of your stay is calculated in nights and takes into account the time allocated for transportation (including transfers) and the itinerary of the tour on-site. This duration is calculated from the time of your departure to the time of your return, including the scheduled convocation time on the departure day and the arrival time on the day of return.

At Zaman Tours, we strive to provide accurate and up-to-date information regarding our services. Should you have any questions or require further clarification regarding your reservation, please feel free to contact us.

Destination Demand in Jordan:
Jordan is known for being a sustainable country and offers a unique travel experience. While it may not be a mass tourist destination, it attracts a high demand for travel during specific months. The months of March, April, May, September, October, November, and the end of December experience particularly high demand for bookings.
Due to its small geographical size, Jordan has a limited number of hotels, rooms, guides, and vehicles, especially during the peak season. It is important to note that availability can be challenging, particularly in high season. The country offers a diverse range of attractions and places to visit, and it experiences four distinct seasons: low, shoulder, high, and peak. These seasons may vary from site to site within Jordan.

As a result, it is not uncommon for the destination to be unavailable for booking during high and peak seasons due to overbooking. We highly recommend checking with us regarding the availability of services such as hotels and guides, particularly during high-demand periods. Please be aware that confirming your booking during peak periods may require additional time due to the high demand for services.

At Zaman Tours, we are committed to providing the best travel experience for our guests. Our team will work diligently to secure the necessary arrangements for your trip, but we appreciate your understanding and patience during peak periods when availability may be limited.
To ensure a smooth and seamless booking process, we recommend contacting us in advance to check availability and allow sufficient time for confirmation, especially if you plan to visit during the high-demand months.

Experience the wonders of Jordan and let us assist you in creating unforgettable memories in this remarkable destination.

Service Standards:
At Zaman Tours, we adhere to the service standards set by the local authorities in Jordan. The classification of hotels, transportation, restaurants, and other local service establishments mentioned in our descriptions aligns with the host country’s standards. It’s important to note that these standards may differ from those in European, UK, American, Israeli, and Far East countries.

Quotations and Service Levels: Our quotations are based on standard services, including standard hotel rooms, full-size vehicles, and standard restaurant experiences, for both Tailor-Made and Ready-Made trips. Standard services refer to the basic plans of each service. Any upgrades or special requests may result in price adjustments.
Transportation: Our standard vehicles include models like Kia Serrate, Hyundai Sonata, Toyota Camry, Ford Fusion, and Hyundai H-1, which are considered full-size cars in Jordan. Luxury vehicles such as Mercedes Benz E and S class, BMW 520i and 750i, and Mercedes Minivan V class are available upon request, accommodating 1-7 passengers. Medium and large buses are also available upon request, with the medium size accommodating up to 20-30 passengers and the large size accommodating up to 49 passengers.

Hotels: We collaborate with a range of hotels that differ in terms of standard and price. Our options include economy hotels for budget-conscious travelers, comfortable mid-range hotels, superior local hotels, and luxury international hotels. Quotations provided will be based on the standard room category. You can request an upgrade based on your preferred type of room.

Tour Guides: In Jordan, there are two types of guides. The first is the escort private guide who accompanies you throughout your tour, and the second is the local site guide found in places like Petra and Jerash. We work with multilingual guides, with English being the standard language available at all times. For other language preferences, availability may vary depending on the tourism season. Our tour guides are licensed by the Ministry of Tourism, and we contract them based on your request.
Drivers: Our professional drivers are English-speaking and responsible for pickups and drop-offs as per the agreed-upon schedule. While they may have some knowledge of tourist sites, they are not tour guides, and it is not expected of them to provide extensive touristic information or guiding services.

At Zaman Tours, we strive to provide high-quality services and ensure your comfort and satisfaction throughout your journey. Please feel free to reach out to our team if you have any specific requests or require further information.

Payment Policy:
To ensure a fair and flexible payment experience, we have revised our payment policy to accommodate last-minute reservations as well. Here is our updated payment policy:

1. Deposit and Balance Payment: Upon confirmation of your tour booking, a deposit of 100% of the total tour cost is required to secure your reservation. This deposit guarantees your booking and allows us to make the necessary arrangements for your tour. The deadline for the full deposit payment will be communicated to you at the time of booking and will vary depending on the departure date and availability of services.
2. Balance Payment for Last-Minute Reservations: For reservations made within 60 days of the departure date, full payment is required at the time of booking. This ensures that we can expedite the necessary arrangements and secure your tour services in a timely manner.
3. Payment Methods: We offer convenient and secure payment options to accommodate your preferences. You can choose to make payments using major credit cards such as Visa and Mastercard, or through bank transfer. Please note that credit card transactions will incur a transaction fee. The fee for Visa and Mastercard payments is 3% of the total payment amount, while for American Express, the fee is 4%. These fees should be added to the total payment amount.
4. Bank Transfer Charges/Fees: Any charges or fees associated with bank transfers, including intermediary bank fees, are the responsibility of the client. Please ensure that the full payment amount reaches us without any deductions.
5. Confirmation and Itinerary: Once we have received your payment, we will promptly issue the final confirmation itinerary. This comprehensive document will be sent to you via email and will contain all the necessary details for your tour, ensuring a smooth and organized travel experience.

We strive to provide a fair and flexible payment policy that accommodates both early and last-minute reservations. Our goal is to ensure your peace of mind throughout the booking process. Should you have any questions or require further assistance regarding payments, please do not hesitate to contact our dedicated team.

Cancellation Policy:
To ensure transparency and professionalism in handling cancellations, we have established the following policy, divided into three periods:

1. Cancellations made 60 days or more before the arrival date:
* Non-Refundable Deposit: A non-refundable deposit charge will be applicable. Additionally, any cancellation fees imposed by the concerned service suppliers, such as flight companies, boat companies, trains, and hotels, will be subject to their respective cancellation policies, if applicable.
2. Cancellations made 30-59 days before the arrival date:
* Cancellation Fee: A cancellation fee of 30% per group/booking will be charged. Furthermore, any cancellation fees imposed by the concerned service suppliers will be applied based on their individual cancellation policies.
3. Cancellations made less than 30 days before the arrival date or No Show:
* Cancellation Fee: A cancellation fee of 100% per group/booking will be charged. This includes the full charge for the booking. Additionally, any cancellation fees imposed by the concerned service suppliers will apply according to their respective cancellation policies.

It is important to note that the cancellation fees imposed by service suppliers may vary and are subject to their specific policies. We recommend reviewing these policies to gain a comprehensive understanding of any additional charges that may be incurred.

Our commitment is to maintain professionalism and fairness throughout the cancellation process, considering the impact on both our valued guests and the service suppliers involved. If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to contact us.

Refund Policy:
At Zaman Tours, we value our customers and aim to provide a professional and customer-centric approach to refunds. Our refund policy is designed to ensure fairness and transparency. Please review the following policy:

1. Eligibility for Refund: Refunds are processed based on our payment and cancellation policy. To be eligible for a refund, cancellations must be made within the specified cancellation period and meet the criteria outlined in our policy.
2. Refund Processing Time: We understand the importance of a timely refund. Once eligibility is determined, we strive to initiate the refund process promptly. The actual timeframe for the refund to be credited to your account may vary depending on factors such as the financial institution involved and the chosen refund method. Typically, the refund processing time is 10-14 days from the date the refund is initiated. We will provide you with an estimated timeline for the refund process.
3. Refund Method: We endeavor to make the refund process as convenient as possible for our customers. Refunds will generally be issued using the same payment method originally used for the booking. If you made the payment by credit card, the refund will be credited back to the same credit card. For payments made by bank transfer, the refund will be transferred back to the same bank account. Any applicable bank charges or fees associated with the refund transaction are the responsibility of the customer.
4. Refund Amount: The refunded amount will be based on the eligible portion of the payment made, after deducting any applicable cancellation fees or non-refundable deposits. We will provide a detailed breakdown of the refund amount for your reference.
5. Communication and Updates: We understand the importance of clear communication throughout the refund process. Our dedicated team will keep you informed at each step, providing updates on the progress of your refund and addressing any queries or concerns you may have.
6. Exceptional Circumstances: In exceptional cases where circumstances beyond our control may impact the provision of services, such as natural disasters or government-imposed restrictions, we will handle refund requests on a case-by-case basis, considering the specific circumstances and working towards a fair and reasonable solution.

We strive to provide a professional and customer-oriented approach to refunds, ensuring that our valued customers receive fair treatment and timely resolutions. If you have any questions or require further information regarding our refund policy, please do not hesitate to contact our dedicated team.

Amendment Policy:
At Zaman Tours, we understand that our clients may need to make changes to their bookings in order to plan their ideal holiday. We strive to accommodate these changes to the best of our ability. Here is our amendment policy:

1. Flexibility to Amend Bookings: We believe in providing flexibility to our guests. Therefore, you have the right to make amendments to your booking at any time, taking into account our amendment and cancellation policy. We are here to assist you in making your holiday experience as enjoyable as possible.
2. Last-Minute Amendments: We understand that plans may change unexpectedly. While we strive to accommodate last-minute amendments, please note that an extra charge may apply based on the specific requests made. This additional charge covers any costs incurred due to changes in services or arrangements.
3. Amendment and Cancellation Policy: Our amendment and cancellation policy outlines the terms and conditions for making changes to your booking. It is important to review this policy to understand any potential charges or limitations associated with amendments.
4. Communication with Our Team: To initiate an amendment to your booking, we kindly request that you communicate with our dedicated team. Our experienced staff will work closely with you to understand your requirements and provide the necessary assistance in making the desired changes.

We believe in providing our guests with the utmost flexibility and understanding when it comes to amending their bookings. Our goal is to ensure your holiday is tailored to your preferences and meets your expectations. If you have any questions or require further information regarding our amendment policy, please do not hesitate to contact our team.

Rates Currency:
The rates declared on our website, www.zamantours.com, are in USD (US dollars). We accept payment in USD only. Please note that we do not accept payment in any other currency at this time.
We aim to provide clarity and simplicity in our rate structure and payment options. If you have any questions or require further information regarding our rates or payment methods, please do not hesitate to contact our team.

Modification and Cancellation of Service by Zaman Tours:
At Zaman Tours, we prioritize providing our guests with exceptional service and experiences. We understand that circumstances may arise that require modifications or cancellations. Please review our policy regarding the modification and cancellation of services:

1. Prior Notice: We value our guests and strive to avoid any inconvenience caused by service cancellations. We do not cancel guest services without prior notice, except in specific circumstances.
2. Cancellation Reasons: Service cancellations may occur in the following situations:
3. a. Delayed Payment: Cancellation of your reservation may occur if there is a delay in making the required payment within the specified cut-off time.
4. b. Force Majeure: In cases of force majeure events such as COVID-19, adverse weather conditions, safety concerns, or flight changes, we may need to cancel or modify services. These situations are beyond our control and are prioritized for the safety and well-being of our guests.
5. Modification of Services: In certain cases, we may need to modify the services within a town or location. However, we will ensure that the modified service maintains the same level of quality or offers a better choice whenever possible. These modifications may be necessary due to force majeure events or availability issues.

Our goal is to provide our guests with seamless and exceptional service. We strive to minimize any disruptions or changes to your planned itinerary, but certain circumstances may require modifications or cancellations. Rest assured that we will communicate with you promptly and provide suitable alternatives whenever possible.
If you have any questions or require further clarification regarding our modification and cancellation policy, please do not hesitate to contact our dedicated team.

Travel Insurance:
Please note that travel insurance is not included in the tour price. As a responsible traveler, it is essential to verify whether your local health insurance carrier provides coverage while traveling. We recommend contacting your insurance carrier to inquire about the extent of coverage during your travels and to understand the terms and conditions of your policy.

Having adequate travel insurance can provide you with peace of mind and financial protection in case of unforeseen circumstances, such as medical emergencies, trip cancellations, or lost luggage. It is advisable to carefully review your insurance coverage and consider purchasing additional travel insurance to suit your specific needs.
Our team at Zaman Tours is dedicated to ensuring a smooth and enjoyable travel experience. We encourage all our guests to make informed decisions regarding travel insurance and to secure appropriate coverage to safeguard their well-being during their trip.

If you have any questions or require further information regarding travel insurance or any other aspect of your tour, please feel free to reach out to our knowledgeable team.

Lost Luggage Claims:
We understand that losing luggage can be a distressing experience. If you have encountered a loss in your luggage during your trip, we are here to assist you. Please follow the steps below to initiate a lost luggage claim:

1. Contact Our Operation Department: To report your lost luggage, please get in touch with our dedicated operation department. You can reach them by phone or email. Alternatively, you may also contact your sales consultant directly at info@zamantours.com.
2. Provide Necessary Details: When communicating with our team, please provide all relevant information regarding your lost luggage, including your contact details, flight information, and a detailed description of the missing items. The more information you can provide, the better we can assist you in locating your belongings.
3. Assistance and Support: Our operation department will guide you through the necessary steps to file a lost luggage claim. They will provide you with the required documentation and support to help resolve the situation as efficiently as possible.

We highly recommend that you consider insuring your luggage to protect yourself against any potential damage or loss. Travel insurance policies often provide coverage for lost or damaged luggage, offering you peace of mind during your journey. We encourage you to review your insurance coverage and explore the available options for luggage protection.

While we will make every effort to assist you in recovering your lost luggage, please note that the ultimate responsibility for luggage rests with the airline or transportation provider. We will work closely with them to ensure a timely resolution to your claim.

If you require any further assistance or have additional questions, please do not hesitate to contact our dedicated team.

At Zaman Tours, we strive to provide exceptional service to our valued customers. However, we understand that there may be instances where you may have concerns or complaints about your experience. We assure you that we are here to address any issues and resolve them to the best of our abilities. Here’s how you can reach us:

1. Contact Us: You can leave us a message through the “Contact Us” page on our website. Simply provide your details and a description of your concern or complaint, and our team will promptly respond to you.
2. Customer Care Support: Our dedicated customer care support is available 24/7 to assist you. You can reach us at +962 799440005 or +962 795096064. Feel free to contact us at any time, and our team will be ready to listen to your concerns and provide the necessary support.

We value your feedback and take all complaints seriously. Our goal is to ensure your satisfaction and address any issues you may have encountered. Rest assured that we will make every effort to resolve your concerns and improve our services based on your valuable feedback.

Thank you for choosing Zaman Tours, and we appreciate the opportunity to address any concerns you may have.

Contacting Us:
We are here to assist you and provide the necessary support. If you have any questions, encounter difficulties during the booking process, or need further information, please follow the steps below to contact us:

1. Submit an Inquiry: For general inquiries or specific questions, we recommend visiting the “Contact Us” page on our website. You can submit your inquiry by filling out the provided form. Please provide as much detail as possible so that we can understand your needs accurately. One of our travel consultants will review your inquiry and respond to you.
2. Response Time: We strive to provide prompt responses to all inquiries. Our team will make every effort to reply to your inquiry within 24-48 hours. If you don’t receive a reply within this timeframe or need to follow up on your query, we encourage you to contact us directly using the contact information below.
3. Phone or Email Communication: You can reach our travel experts by phone at +96at795096064 or by email at info@zamantours.com. Feel free to contact us during our working hours, and our knowledgeable team will be happy to assist you further.

We value your inquiries and aim to provide efficient and personalized customer service. Whether you have a question about the booking process, need assistance with your travel plans, or require additional information, please don’t hesitate to reach out to us.

Thank you for considering Zaman Tours, and we look forward to helping you create memorable travel experiences.

Silvia P
Silvia P
Fantastic tour with an Italian speaking guide We received an excellent service and support from zamantours. Our Italian-speaking guide, Abdullah, was outstanding: he gave us precise and comprehensive information about places and culture, he was highly flexible in the program and tireless in his work. He has been a reference for us throughout our trip. Also Yusef, the driver, was kind and flexible. All the personnel were always punctual and professional.
Paula S
Paula S
Amazing experience It was a wonderful experience. Petra is an awesome place, breathless sunset at the Wadi Run desert, there are many archeological sites and significant religious places of the Bible.Floating on the Dead Sea was just incredible. Thanks to Ahmed, our tour guide, he's really professional and kind, with a great sense of humor and Samir, excelent and safety driver, both of them are the best advicers in Jordan.
Alberto D
Alberto D
Best experience in Jordan We enjoyed one week touring Amman, Jerash, Petra, Wadi Rum and the Dead Sea. The sites were extraordinary, the guide Fadl very competent and the driver Samir very kind. Hotels were first class, people always very friendly. Food very appreciated.
Maclain N
Maclain N
Skip the Petra by Night experience. Don’t be tricked into doing Petra by night. We saw it last night on 6/12/23 The production value is horrible and the show is really short. Basically by the time you hike down the show is over within 30 min and it is not lit well. The city of Petra is amazing by day and the donkey ride to the monastery was the an incredible experience but I would NOT recommend the night experience.
Deepan P
Deepan P
1-week trip to Jordan Excellent organization, accomodation, and meals. Our driver Hisham is very knowledgeable, great communication and attitude that made our trip memorable. Hisham is a very safe driver, took us often on interesting side routes, and made extra effort to show as much of Jordan as he could in the time we had. He is punctual, and checked on our accomodations and visits. Hisham cares deeply about Jordan and his guests
John Moorcraft
John Moorcraft
Family Holiday with 5yr old expertly delivered. We booked our holiday for our five year old through Zaman and couldn’t have been happier. Everything around booking was painless and easy. All airport procedures were a breeze and they fast track you through immigration. We were out of the airport with all luggage within 15mins of landing! Our driver, Sayall, was outstanding with my daughter and ensured she was the focal point of the whole trip. First class. I would strongly recommend the Hilton in the Dead Sea if you have young children. Very friendly and great swimming pool. The Labdmark Hotel in Amman also good for kids and 100pct do the children’s museum. Our kid loved camel riding in Wadi Rum and found Petra fascinating (she climbed up to the high place of sacrifice). She enjoyed snorkelling as well. I’d caution against the Intercontinental in Aqaba. The policies there on swimming pool access work against 5-10yr olds. I’d look elsewhere there given the pricing structure. Overall, if you want to go to Jordan (and you should) and you want to travel with young children then Zaman will have you sorted. Top agency and it really worked for us.
fabrizio g
fabrizio g
Grazie Sam! Grazie Mohammad Saleem ci hai guidato attraverso la Giordania con professionalità competenza simpatia sempre molto attento alle nostre esigenze. Lo abbiamo molto apprezzato
Cheri R
Cheri R
Terrific value, tremendous fun Samanta of ZamanTours, whom we accessed through KimKim, was honestly fantastic. She planned our itinerary around our dates and requests, got us luxury hotels and meals, and best of all--arranged for driver/guide Hamdi Das. We were able to contact her anytime and she was immediately responsive (we made an error and she was able to help us rectify it--cheerfully!). All communications were clear and easy--fantastic Hamdi accompanied us to every entrance (even hotels) and made sure there was never a problem. We had 6 terrific days in Jordan, and are so completely happy. On our flight home, we talked with others who had used a luxury tour group and our experiences were hugely better --at half their price! We highly recommend Samanta at Zaman Tours and Hamdi, guide/driver-extraodinaire.
Carmelo L
Carmelo L
Amazing tour of Jordan Dear Zamantours, We would thank you for the quality of the service provided us during our travel in Jordan. We were very happy for the assistance we got at the Airport and especially for the professional driver Mr. J. Al Z. who has safely and kindly driven us for the entire week across Jordan A special thanks for our tourist guide Mr.M. Al-S. that made an excellent job explaining us a lot of things about Jordan History and beeing available for each of our need. Thank a lot for your great work Kind regards Carmelo & Fiorella
Peter Tass
Peter Tass
Petra once in a lifetime tour Zayed was extremely helpful. Beautiful waiter. He attended to us all the time. And the cocktails were very well priced.