Terms of Sales

Terms of Sales
Zaman Tours & Travel
Applicable for website booking 

Acceptance the terms of sales 
These conditions govern any sale and reservation of tourist services operated by Zaman Tours through its website www.zamantours.comAny reservation or request for one of the trips and tours offered on this website or any booking and purchase of a service appearing on it implies the acceptance by the buyer of these general conditions unless a special term applied and agreed by one of our tour consultant and sales agents. 

How to book with us? 
This section will help you to know how you can book a service though this website www.zamantours.com which is operated by Zaman Tours DMC (Destination Management Corporate) SMC (Single Member Corporate) since 1998. Services it offers includes and not limited to: Ready-Made Holidays, trips one day tours or Tailor-Made travel service, hotel booking, transportation service, guiding service, airport assistance or/and any other related travel service can be operated by us. 

Zaman Tours Operation: 
We are specialized and licensed to handle services for our foreign guests in Jordan, Palestine, Israel, Lebanon, and Saudi Arabia. Our main destination and specialty is Jordan, Middle East. For Jordan, the guests can book with us a Custom and Ready-Made Tour enjoying full access to all activities and experiences we have in Jordan. 

Booking and Requesting a Tailor-Made Holiday with us? 
We know that with so many things to see, planning your dream trip can become overwhelming, and if you go with friends, partner, family or as a solo traveler, the only thing you want to do is to enjoy! 

Just tell us where you want to go, including your choice of activities, experiences, accommodations and dining options and our expert will craft your perfect experience! We will create your dream vacation no matter how unique it is, and you will see that waiting for your vacation can be the hardest part! Filling the form, we have in our Tailor-made page will help us creating your dream vacation you have been waiting for. 

Once you sent the inquiry, one of our local experts will contact you to design your custom holiday. You can access this on tailor-made holiday page on our website. 

Booking a Ready-Made Holiday with us? 
We also have a portfolio of trips that are designed and ready to go to help spark your imagination. With the help of our travel experts, Jordan will be a destination you will fall in love with. The portfolio is designed to meet the traveler’s budget, style, and length of stay. 

To book a Ready-Made vacation with us, or a day tour, we need to know from you the following: 

    • Click on Travel Style page to know what Zaman provides. We have unique style of package to choose based on your interest. You can also choose your travel style direct from our system. 
    • When choosing your interest Ready-Made package holiday in our portfolio, then you need to know the price. Knowing this is extremely easy by choosing your travel date, number of rooms. The system will calculate at once the price for you based on your season of travel and number of rooms. 
    • In our Ready-Made portfolio, we have two options to book with us. The first one is based on checking availability and request, and the second is based on Book online which we guarantee the confirmation for you within 24 business working hours. 
    • The privacy of the tours listed in our website are based on two options. Guarantee Departure Group Tours and Private Tours. 

Supplying your data to us: 
The data you provided to our agency is fully protected. We accept receiving your personal information by email and office work telephone numbers. We do not accept getting your information by social media or/and personal contact with our Tour Consultants. Our tour consultant has the right to ask about some specific details required to make your reservation. That information included and not limited to passport details, credit card information, email, mobile, job, country of resident. 

Reservation 
The information given on the site relating to the many services offered like, transport, hotels, Guides, Local assistant, airport assistant and activates. Zaman Tours reserves the right to change certain elements forming the prior information. Any modification of the services offered on the site that could occur before the client’s registration will be brought to their attention in writing, before the conclusion of the contract, which alone, therefore, will be proof of the services agreed between the parties. 

Accommodation: The category of hotel establishments appearing in the description corresponds to a classification proved with reference to the local standards of the host countries. It can therefore differ from European, American, Israel, Asia, and other destination standards. Zaman Tours is handling accommodation bookings with variety of options like Economy, Comfort, Deluxe and Luxury style hotels. Local brands and International chains. 

Duration of the stay: The duration of the stay is calculated in nights (number of nights) and takes into account the time devoted to transport (transfers included) and the duration of the stay or the circuit on site, from the time of convocation on the day of departure until arrival time on the day of return 

Destination Demand 
Jordan is considered a sustainable country but not a mass tourist destination, it is a small geographical location with a high demand request and booking in March, April, May, September, October November, and End of December each yearIt has a limited number of hotels, rooms, guides, transportation vehicles specially in high season. With variety style of attraction and places to visit, it has a round 4 seasons a year, low, shoulder, high and peak. Those seasons are difference from site to another. This makes the destination not available to book sometimes on high and peak season due to overbooking. We recommend that you check with us the availability of service like hotels and guides in high demand period. In peak period, we may need some days to confirm your booking due to high demand on services. 

Service Standard 
The category of hotels, transportation, restaurants, and any other local services establishments appearing in the description corresponds to a classification proved with reference to the local standards of the host country Jordan. It can therefore differ from European, UK, America, Israel, and far east standards. 

When we provide any proposal either it is Tailor Made or Ready-Made trips, we base our quotation on standard service like standard hotel room, standard full-size vehicle, standard restaurant. The standard means you will get the price based on the basic plan of each service, any upgrade or special request are subject to price changes. 

The standard of vehicles we use are equal or like Kia Serrate, Hyundai Sonata, Toyota Camry, Ford Fusion, Hyundai H-1 which considered a full-size car in Jordan. Luxury vehicles are available on request, we have Mercedes Benz E and S types. BMW 520i and 750i, Mercedes Minivan V class. Those vehicles are based on 1-7 passengers. Medium and large buses are available on request. Medium takes up to 20-30 passengers. Large takes up to 49 passengers. 

Hotels are different in terms of standard and price, we work with economy hotels to meet your budget needs, comfort mid-range hotels, superior local hotels, and luxury international hotels. All the quotations will be supplied based on the standard room category, you can request upgrade based on your preferred type. 

Tour Guides: There are 2 different guides in Jordan, the escort private guide accompanying you throughout your tour and the local sites guide who you can find them in Petra and Jerash. We work with multilingual speaking guides, the first standard is English which is available all the time and the second will be the language of your choice and request which can be available and sometimes not depending on tourism season. Tour Guides are licensed from Ministry of tourism and we contract them for your request. 

Drivers: Your professional driver is only English-speaking and he is responsible of pick ups and drop offs as per the agreed and scheduled times, he might have a little background on touristic sites but he is not your guide and it is not expected from him to give any touristic information or guiding services.  

Payment Policy 

  • Payment of 100% of the total of the tour is needed upon confirmation of booking tour. You have peace of mind until 2 months before departure dates. At that point, we would require full deposit only 60 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client. 
  • All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card as Visa, Mastercard and bank transfer, including credit card transaction fee (Please add 3%fas fees for VisaMastercard or 4% for American Express to the total amount of payment each time). 
  • After receiving your payment, we will issue the final confirmation itinerary, which can be sent to you by e-mail. 

 Cancellation Policy 

  • 60 days prior to the arrival date: Non-Refundable deposit charge and the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any. 
  • 59 – 31 days prior to arrival date: Cancellations fee of 30% per group/booking and plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any. 
  • 30 days – 15 days prior to arrival date: Cancellations fee of 50% per group/booking plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any. 
  • 14 – 7 days before arrival: Cancellations fee 70% charge plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any. 
  • Less than 7 days before arrival Or No show: 100 % charge per group/booking. 

Refund Policy 
We issue the refund of your payment based on the payment and cancellation policy. It takes up to 10-14 days to start it with informing the customer, the processing at the bank depends on the destination of recipient, Intermediate banks, and refund method. We Initiate the refund using the same channel we get the payment. `Credit Card or Wire Transfer by bank. Transferring the refund will be based on the exact amount we got. We don’t carry any responsibility of bank charges.  

The standard Cutoff date we apply is the period where we must send the final confirmation letter to our customer, and getting the payment from the customer side. Our policy is 30 days Pre-arrival in high season and 14 days Pre-arrival. In terms of last-minute booking, your consultant will inform you with terms of sales related to your booking which is less than 60 days in high season.   

Amendment 
We understand that clients always wish and need to plan their best holiday. Therefore, our guests have the right to amend their booking at any time considering the amendment and cancellation policy in last minute. Extra charge may apply basing on guest request.  

Prices 
Prices declared on www.zamantours.com is in $ USD (US Dollar) (US Dollar). We accept payment in JOD, USD, and Euro only. The conversion rate for Euro is not fixed and based on the day of sending the payment. 

Modification and Cancellation of service by Zaman Tours 
We do not cancel guest service without a prior notice. Cancelling your reservation might come after a delay of payment request cut off time or a force major situation like COVID 19, Weather Condition, Safety, and flight change. We have the right to change the service in town with the same level in case of a better choice, due to force majors and availability issue.  

Travel insurance: 
is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details. 

Claim your loss luggage  
In case of a loss in your luggage, please communicate with our operation department or directly to your sales consultant on [email protected]. 

Complaints   
We understand that the service does not go as you wish sometimes. But please make sure we are there for you at any time. You can leave us a message on the website contact us page, or communicating with our customer care support 24/7 on +962 799440005 / +962 795096064. 

Credit Card Payment: 
We accept Credit Card payment from our guests. We apply 2.27% martinet fees over your total invoice when you book with us any Tailor-Made request. In the other hand, we invite you to benefit from our Ready-Made tours bookings that are not charged with any extra fees 

How to pay us? 
We accept payment in 2 ways, Credit Card (Visa and Mastercard) and Wire Bank Transfer. The payment information will be provided to our guests in their purchase invoice.  

Intermediary bank information 
Guest may request to enter an intermediary bank details when sending money cross board by banks. This will help both of us (Guest and Zaman Tours) to save and pay less banking fees.  

How to contact us? 
Have a question about the process? Finding difficulties to book? please submit your enquiry on contact us page, and one of our travel consultants will get back to you. If you don’t receive a reply within 24-48 hours, or simply want to follow up on your query, please talk to our expert by phone or email on +962 795096064 – email: [email protected]  

 

german.z
german.z
2020-03-21
mar muerto mucho más que flotar llegas a un resort 5 estrellas con todas las comodidades y luego te sumergis en el agua flotando con el barro de las orillas. el cutis y la piel te quedan increíbles. luego disfruté completo en los hoteles....
arianna_gianola
arianna_gianola
2020-03-10
Zaman Tour agenzia super affidabile Siamo appena tornati da una settimana in Giordania. Ci siamo affidati a Zaman Tour per il servizio driver. Itinerario e hotel deciso e prenotati da noi. Non abbiamo avuto nessuna difficoltà nella comunicazione e nell'organizzazione. Sempre velocissimi nelle risposte prima della partenza. Il driver che ci ha seguito in tutto il viaggio è stato davvero molto preciso, professionale, parlava un ottimo inglese, bravissimo e cordiale con i bambini. Sembrava una persona di famiglia. Sempre disponibile per ogni esigenza o consiglio. La Giordania è un paese fantastico. Si visita tranquillamente, gente ospitale e cordiale. Davvero ha superato le nostre aspettative. Consiglio a tutti di andare in Giordania con Zaman Tours!
52Elli
52Elli
2019-12-07
windy/cold our driver was great. He helped us to get the tickets, was at the meeting place on time at the ship and return. Would recommend him again and again.
GunhildAA
GunhildAA
2019-10-17
magical horse riding with superb service Vi hade en veckas ridning med start i Petra och sedan i Wadi Rum. Hela resan var fantastisk!! aldrig upplevt något liknande. Hashem och hans team tog hand om oss på förträffligt sätt och allt var välordnat och bra, fina hästar, god mat, gott om vatten och en upplevelse som man bär med sig hela livet!!
MissM
MissM
2019-09-29
Esperienza indimenticabile Abbiamo fatto il tour di 5 giorni da Amman - Petra- Wadi Rum-Mar Morto. È stata un esperienza indimenticabile, la guida locale parlava benissimo italiano e ci ha fornito argomenti interessanti, molto gentile e disponibile. Essendo il nostro gruppo composto da 5 persone , la guida ha potuto organizzare le escursioni in maniera più pratica gestendo meglio il tempo che avevamo a disposizione, grazie a questo abbiamo potuto assistere al tramonto nel deserto e all’escursione in cammello all’alba ( non compresa nel tour). Sono felice di aver fatto questo viaggio, la Giordania è meravigliosa!
Vittoria C
Vittoria C
2019-09-02
Bravissimi Ho trovato Zaman Tours guardando sul sito della Bit di Milano le Agenzie che avrebbero partecipato per la Giordania. andando sul loro sito, mi è piaciuto molto l'impostazione iniziale per l'organizzazione personale del viaggio, dunque li ho contattati e ho organizzato con loro il nostro viaggio, io e mio marito. La disponibilità, la pazienza, e la competenza di Maiss mi hanno aiutato nell'impostazione del tour, tutto tramite mail, visto che il mio inglese non è al top. ho richiesto torur con driver e guida parlante italiano. Questo è in breve il resoconto: assistenza completa all'arrivo in aereoporto, macchina super confortevole con il driver parlante arabo/ingliese e la guida parlante italiano. La macchina dotata di wifi, aria condizionata, e acqua fresca continua. Gli hotel che ci hanno proposto erano tutti ottimi, con tutti i confort. Nei ristoranti dove siamo stati durante il tour abbiamo mangiato bene, con ottimo rapporto qualità/prezzo. Spendo due parole meritate sulla guida: Nabil, un signore giordano, laureatosi anni fa in Italia, con una passione per il lavoro tale, da farti vivere i luoghi, anche se antichi. Ci ha continuamente assistito, anche durante i giorni liberi. E alla fine è diventato un amico. Ho fatto questo tour: Amman - Jerash- Amman city tour- Desert Castle - Mar Morto con giorno libero - Bethany, Monte Nebo , Madaba - Petra - Petra by night - Wadi Rum, con notte al campo - Aqaba 6 giorni - riassumendo ho trovato Zaman tours, un'agenzia seria e professionale, che dunque consiglio per qualsiasi tipo di tour o visita.
Dianadub
Dianadub
2019-06-06
Visit a fantastic country with fabulous Zaman tours Highly recommend booking your trip with Zamen tours. We booked a 7 day trip and from the moment we touch down in Jordan our expectations were exceeded. Customer service is really important to them. Jordan is a fabulous safe country that has something for ever one. From Its historic sites, adventure and leisure. Will most definitely be back to Jordan and booking Zaman tours again. This was our itinerary - Jerash Amman city tour - Madaba - Mt. Nebo - Shobak - Petra - Little Petra - Wadi Rum Camp, Wadi Rum Jeep Ride, Dead Sea.
Viajero076
Viajero076
2019-04-26
Un día en el Mar Muerto el Jordán Reservamos por la web una excursión de un día a Bethania y al Mar Muerto (Dead Sea Spa Hotel). Las dudas y consultas por email se contestaron con rapidez. Vehículo espacioso y cómodo, el conductor amable y puntual.
cinzia.t
cinzia.t
2019-01-31
Efficienti Stiamo organizzando un viaggio in Giordania e ci siamo rivolti a Zaman Tours per avere quotazioni e informazioni per i trasporti e qualche guida. La velocità, gentilezza e precisione con cui questa agenzia risponde alle richieste e ai dubbi (abbiamo parlato con la Sig.ra Anna, che tra l'altro parla un italiano perfetto) è davvero sorprendente. Viaggiamo da sempre, ovunque, in modo autonomo e, da quando aveva sei mesi, anche con nostro figlio, che ora ha 13 anni e francamente nessun tour operator, per quanto capace, mi aveva colpito positivamente tanto da portarmi a scrivere una recensione. Assolutamente consigliata se, come noi, state cercando un consulente con cui confrontarvi e a cui affidare i vostri spostamenti in Giordania.