Terms & Conditions
Effective Date: July 2026
These Terms & Conditions apply to bookings made with Zaman Tours through our website, by email, by telephone, or through an authorised travel agent or business partner.
By confirming a booking or making any payment, you acknowledge that you have read, understood, and accepted these Terms & Conditions.
1. About Zaman Tours
Zaman Tours is a destination management company and tour operator based in Jordan. We arrange travel services including accommodation, transportation, guided tours, excursions, entrance tickets, activities, events, and tailor-made travel programmes.
In these Terms:
- “Zaman Tours,” “we,” “us,” and “our” refer to Zaman Tours.
- “Traveller,” “client,” “you,” and “your” refer to the person making the booking and all persons included in it.
- “Travel services” refer to any accommodation, transport, tour, activity, guide, ticket, meal, or other service arranged by us.
2. Booking Requests
Submitting a booking request through our website or by email does not automatically confirm the requested services.
All bookings are subject to availability and are confirmed only when:
- Zaman Tours provides written confirmation;
- The required deposit or full payment has been received; and
- Any additional booking requirements have been completed.
Until these conditions are met, prices and availability may change without notice.
The person making the booking must be at least 18 years old and must have the authority to accept these Terms & Conditions on behalf of everyone included in the booking.
3. Quotations and Prices
Unless otherwise stated, quotations are based on the number of travellers, travel dates, accommodation category, room arrangements, transportation, and services requested at the time of quotation.
Prices may be quoted in Jordanian Dinars, US Dollars, Euros, or another agreed currency.
A quotation is valid only for the period stated in the proposal. If no validity period is mentioned, the quotation remains subject to availability and price confirmation at the time of booking.
Prices may change before confirmation due to:
- Changes in hotel or supplier rates;
- Currency exchange fluctuations;
- Government taxes or fees;
- Entrance-fee changes;
- Fuel or transportation surcharges;
- Changes in the number of travellers;
- Changes to the requested itinerary or services.
Any significant change after confirmation will be communicated to you before further payment is requested.
4. Included and Excluded Services
The services included in your booking will be clearly stated in your quotation, itinerary, or booking confirmation.
Any service not specifically listed as included is considered excluded. Excluded items may include flights, visas, travel insurance, personal expenses, tips, optional activities, meals, drinks, porterage, and services requested during the journey.
Photographs and descriptions on our website are provided for general guidance. Hotels, vehicles, camps, rooms, facilities, and other services may differ from the photographs due to renovations, seasonal arrangements, operational requirements, or supplier changes.
5. Payments
Payment amounts, deadlines, accepted payment methods, and bank details will be provided with your quotation or booking confirmation.
A booking may be cancelled if payment is not received by the stated deadline. Zaman Tours is not responsible for services released by suppliers because of late payment.
All bank charges, transfer fees, correspondent bank fees, and currency conversion costs are the responsibility of the payer unless otherwise agreed in writing.
Payment is considered received only when the cleared funds appear in our account.
6. Cancellations by the Client
Cancellation conditions vary depending on the selected hotels, transportation providers, activities, travel dates, group size, and other suppliers.
The cancellation policy applicable to your booking will be provided with the quotation or confirmation of services. You will have the opportunity to review these conditions before making the required payment.
All cancellation requests must be submitted to Zaman Tours in writing. The date on which we receive the written request will be considered the official cancellation date.
Cancellation charges may include supplier penalties, non-refundable deposits, ticket costs, bank charges, and services already arranged or provided.
Where no specific cancellation schedule has been stated, any refund will be calculated after deducting confirmed non-refundable supplier costs, services already provided, and reasonable administrative expenses.
Refunds, when applicable, will be processed using the original payment method where possible. Bank charges and differences resulting from currency exchange rates are non-refundable. Refunds are processed within 10-14 days of work.
7. Booking Changes Requested by the Client
Requests to change travel dates, names, accommodation, transportation, itineraries, or other confirmed services must be submitted in writing.
We will make reasonable efforts to accommodate the requested changes, but changes remain subject to availability and supplier approval.
Additional costs, supplier penalties, fare differences, and administrative expenses resulting from the change will be payable by the client before the revised services are confirmed.
A significant change to the travel dates, destination, or number of travellers may be treated as a cancellation and a new booking.
8. Changes or Cancellations by Zaman Tours
Travel arrangements may occasionally need to be changed due to weather, road conditions, site closures, government decisions, safety concerns, supplier changes, operational requirements, or circumstances beyond our reasonable control.
Where possible, we will provide a suitable alternative of a similar standard. The order of visits may change without affecting the overall value of the programme.
If we cancel a confirmed service for reasons within our control, we will offer, where reasonably available:
- A suitable alternative service;
- A travel credit; or
- A refund for the affected service.
The appropriate option will depend on the circumstances and the conditions of the relevant suppliers.
9. Force Majeure
Zaman Tours is not responsible for failure, delay, interruption, or alteration caused by events beyond our reasonable control.
These events may include natural disasters, severe weather, war, terrorism, civil unrest, epidemics, pandemics, border closures, government restrictions, strikes, flight disruptions, fuel shortages, site closures, communication failures, or similar exceptional circumstances.
In such situations, we will provide reasonable assistance and seek suitable alternatives where possible. Any refund will depend on funds recoverable from the relevant suppliers. Unrecoverable supplier costs and services already provided may be deducted.
Additional accommodation, transportation, meals, or other expenses resulting from such events are the traveller’s responsibility and should be claimed through their travel insurance where applicable.
10. Passports, Visas and Entry Requirements
Travellers are responsible for ensuring that they have valid passports, visas, permits, vaccination certificates, insurance documents, and any other documents required for their journey.
Passport and visa requirements may change without notice. Travellers should verify the latest requirements with the appropriate embassy, consulate, airline, or government authority before travelling.
Zaman Tours is not responsible for denied boarding, refused entry, delays, fines, or additional costs resulting from incomplete, incorrect, expired, or missing travel documents. Jordan’s Ministry of Tourism also advises travellers to verify current requirements with the appropriate diplomatic mission, as entry rules may change. Official visa information
11. Health, Accessibility and Special Requirements
Travellers must inform us before booking of any medical condition, disability, reduced mobility, dietary requirement, allergy, or other circumstance that may affect their participation.
We will make reasonable efforts to accommodate special requirements but cannot guarantee them unless confirmed in writing.
Some programmes may include walking, uneven ground, stairs, desert travel, outdoor activities, heat, or remote locations. Travellers are responsible for assessing whether a programme is suitable for their physical condition.
Zaman Tours may decline or modify a service where participation could create a serious risk to the traveller or others.
12. Travel Insurance
We strongly recommend that every traveller obtain comprehensive travel insurance from the date of booking.
Insurance should provide suitable coverage for:
- Trip cancellation or interruption;
- Medical treatment and emergency evacuation;
- Personal accident;
- Lost or damaged baggage;
- Travel delays;
- Activities included in the programme; and
- Force majeure or unexpected events where coverage is available.
Travellers are responsible for understanding the coverage, conditions, and exclusions of their insurance policy.
13. Traveller Conduct
Travellers must follow reasonable instructions provided by Zaman Tours representatives, guides, drivers, hotels, activity providers, and local authorities.
We may refuse or discontinue a traveller’s participation where their behaviour:
- Endangers themselves or others;
- Causes serious disruption;
- Damages property;
- Violates local laws or customs; or
- Involves abusive, threatening, or inappropriate conduct.
No refund will be provided for services not used because of such behaviour, and the traveller will be responsible for any resulting damage, loss, or additional expense.
14. Accommodation, Transportation and Suppliers
Hotel classifications and service standards may differ between countries and destinations. Check-in and check-out times are determined by each accommodation provider.
Room preferences, adjoining rooms, bedding arrangements, views, and special requests are subject to availability unless specifically guaranteed in writing.
Vehicles will be selected according to the confirmed group size and programme requirements. Travel times are approximate and may be affected by traffic, road conditions, weather, checkpoints, or operational circumstances.
Zaman Tours works with independent hotels, transport companies, guides, restaurants, airlines, activity providers, and other suppliers. Each supplier remains responsible for delivering its services according to its own operating conditions and applicable laws.
15. Unused Services and Late Arrival
No refund will normally be provided for services that are voluntarily unused after the journey has started.
This includes missed transfers, meals, accommodation, visits, activities, or other services resulting from late arrival, early departure, illness, personal preference, or failure to follow the confirmed programme.
If a flight is delayed, cancelled, or rescheduled, the traveller should inform Zaman Tours as soon as possible. Additional services required because of the disruption may involve extra charges.
16. Complaints and Assistance
If you experience a problem during your journey, please notify your guide, driver, supplier, or Zaman Tours representative immediately. This gives us the opportunity to investigate and seek a practical solution while the service is taking place.
If the issue is not resolved, a written complaint should be submitted to Zaman Tours within 14 days after completion of the journey. The complaint should include the booking reference, details of the issue, and any relevant supporting documents.
We will review the matter fairly and respond within a reasonable period.
17. Responsibility and Liability
Zaman Tours will exercise reasonable care in selecting and arranging travel services.
We are responsible for services directly provided by us and for failures resulting from our proven negligence, subject to applicable law.
We are not responsible for:
- Acts or omissions of the traveller;
- Events caused by an unrelated third party;
- Circumstances beyond our reasonable control;
- Losses that could not reasonably have been foreseen;
- Indirect, consequential, or business losses; or
- Services independently purchased from another provider.
Nothing in these Terms excludes or restricts liability where doing so would be prohibited by applicable law, including liability for death or personal injury caused by proven negligence.
18. Personal Information
We collect and use personal information necessary to prepare quotations, manage bookings, arrange travel services, process payments, provide assistance, and meet legal or regulatory requirements.
Information may be shared with hotels, airlines, transport providers, guides, activity providers, government authorities, and other parties involved in delivering the confirmed services.
By making a booking, you authorise the reasonable use and transfer of this information for purposes connected with your travel arrangements.
Please refer to our Privacy Policy for further information.
19. Website Information
We make reasonable efforts to keep the information on our website accurate and current. However, prices, schedules, entrance fees, availability, operating hours, visa information, and travel conditions may change without notice.
Website content is provided for general information and does not form part of a confirmed booking unless specifically included in your written quotation or confirmation.
You may not copy, reproduce, distribute, or commercially use our website content, photographs, branding, itineraries, or other materials without prior written permission.
20. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only.
Zaman Tours does not control and is not responsible for the content, security, privacy practices, accuracy, or services of third-party websites.
21. Governing Law and Jurisdiction
These Terms & Conditions and any booking made with Zaman Tours are governed by the laws of the Hashemite Kingdom of Jordan.
Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the competent courts of Jordan, without limiting any mandatory consumer rights that may apply under the traveller’s local law.
22. Changes to These Terms
Zaman Tours may update these Terms & Conditions when necessary. The version applicable to a booking will be the version in effect when the booking is confirmed, together with any specific conditions stated in the quotation or confirmation.
23. Contact Us
For booking questions, amendments, cancellations, or complaints, please contact:
Zaman Tours
Website: www.zamantours.com
Email: info@zamantours.com
Jordan