Sustainability Policy

As a travel company that engages with various stakeholders in tourism, namely consumers, tour guides, travel agencies, hotels, transport companies, restaurants, and attractions, we understand our key role and influence in the sustainability development of tourism. Therefore, we are committed to promoting sustainability. We aim to follow, implement and promote good sustainability practices to maximize positive impacts and minimize negative impacts on tourism of our operations and to influence our clients and partners to do the same.  

Our sustainability policy is divided into 9 themes. Each theme consists of a set of principles and practical actions accordingly.  

1. Sustainability Management & Legal Compliance 

We commit to sustainability management, practiced by the following actions: 

  • To have an appointed employee who is responsible for sustainability coordinator tasks;  
  • To have a written sustainability mission statement that is communicated to customers, partners and suppliers; 
  • To have a sustainability action plan with clear targets, actions, measures, responsibilities, and time planning; And to update this plan on a monthly basis. 
  • To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it, starting with our Amman office first and then our Petra office. 

We commit to complying with all national legislation, regulations, and codes of practice. 

2. Internal management: social policy & human rights 

We commit to sustainable internal management by having a clear written and well-communicated social policy that includes the following principles: 

  • To include Jordanian labour law conditions according to national labor law and a job description in the employment contract, including sick leave and holidays, notice period, salary, overtime, equal opportunity, avoidance of child labour , discriminations of any sort, and other legal requirements under the Jordanian labour law. 

3. Internal Management: Environment and community relations 

We commit to practice environmental protection and enhance community relations by ensuring the enforcement of following practices: 

  • Actively reduce the use of disposable and consumer goods; 
  • Favour the purchase of sustainable goods and services, office and catering supplies 
  • Purchase products in bulk, to reduce the amount of packaging materials; 
  • Set copy and printing machines by default to black and white printing and collect the papers printed on, to use the blank side for notes or draft work. 
  • Use cleaning materials which are non-hazardous where possible and available. 
  • Implement measurements to reduce brochure wastage through digital brochure; 
  • Have an active commitment to measure, monitor and reduce energy consumption; 
  • Switch off lights and equipment when not in use, set equipment by default in the energy saving mode, where this is feasible; 
  • Prefer low energy equipment when buying new items, including considerations of cost and quality; 
  • Comply with the national legislation concerning waste disposal; 
  • Separate all materials which can be recycled and organize collection and proper disposal; 
  • Contribute to the protection and preservation of local historical, archaeological, culturally, and spiritually important properties and sites.  

4. Transport 

We aim to ensure that vehicles used on tours do not cause more than average pollution. We believe that transport is an important aspect of sustainable tourism, and we do our best to decrease the average pollution level. 

We commit to this by; 

  • Selecting the most sustainable options considering price and comfort when selecting transport options to the destination; 
  • Considering and giving preference to more sustainable alternatives when selecting transport options for transfers and excursions in the destination, considering price, comfort, and practical considerations;  
  • Selecting cars and vans that meet the highest national emissions standards, with the latest production year and are frequently maintain and serviced whenever possible.   

5. Accommodations 

We aim to achieve a tourism supply chain that is fully sustainable. The partner accommodations play an important role in achieving this and are stimulated and motivated to adapt sustainable practices.  

We commit to this by; 

  • Preferring and selecting accommodations that are locally owned and managed; 
  • Selecting accommodations that employ local communities; 
  • Clearly and actively communicating our sustainability objectives and requirements regarding accommodations to contracted and other relevant accommodations;  

6. Excursions and activities 

We value animal and community welfare extremely highly and aim for tours that only leave a minor footprint. We are safeguarding the authenticity of the communities and the natural environment and are strongly against harming wildlife and polluting the environment.  

We commit to this by; 

  • Advising guests on behaviour standards during excursions and activities with a focus on respecting the local culture, nature, animal, and environment and not offer any excursions which are not in compliance with local, national, and international law; 
  • Not being involved with companies that harvest, consume, display, sell, or trade wildlife species unless it is part of a regulated activity that ensures that their utilisation is sustainable and in compliance with local, national, and international law; 
  • Having skilled and/or certified guides to guide our guests in sensitive cultural sites, heritage sites, or ecologically sensitive destinations; 
  • Promoting and advising our guests on excursions and activities which directly involve and support local communities by purchasing services or goods, traditional crafts and local (food) production methods, or visiting social projects;  
  • Promoting and advising our guests on excursions and activities which support local environment and biodiversity such as visiting protected areas or environmental protection projects; 

7. Tour leaders, local representatives and guides 

We aim at involving as many locals as possible by employing them in the tourism business. We stand for a fair and safe working environment that supports and respects local communities.  

We commit to this by; 

  • Ensuring that all employees have a written employment contract, including labour conditions and a job description. 
  • Preferring to work with local tour leaders, local representatives, local tour guides, porters, drivers, cooks, and other local staff in case of equal ability. 
  • Paying tour leaders, local representatives, guides, porters, and other local staff contracted by us at least a living wage that is equal to or above the legal minimum or relevant industry standard; 
  • Having our tour leaders, local representatives and guides inform clients on relevant sustainability matters in the destination (e.g., protection of flora, fauna, and cultural heritage, resource use), social norms and values (e.g., tips, dressing code and photography) and human rights (e.g. sexual exploitation); 

8. Destination 

We aim to maximize positive impacts and minimize negative impacts at destination to ensure the sustainable development of the places that we operate in.  

We commit to this by: 

  • Support biodiversity conservation, including protected areas and areas of high biodiversity through integration in our product offers; 
  • Not promote souvenirs which contain threatened flora and fauna species as indicated in the CITES treaty and the IUCN ‘Red List’; or historic and archaeological artefacts (except as permitted by law); 

9. Customer communication and protection 

Customers welfare and information are very important to us. We ensure clear and constant communication and high protection to our clients.  

Prior to booking, we commit to this by: 

  • Ensure that customer privacy is not compromised; 
  • Provide destination information, including sustainability aspects, which is factually correct, balanced and complete; 
  • Inform our customers about sustainable alternatives concerning accommodations, excursions, package holidays and transport options, if available; 

After booking and during holidays, we commit to this by: 

  • Provide information to our customers about the natural surroundings, local culture and cultural heritage in our destination; 
  • Keep a contact person and a telephone number permanently available for emergency situations; 
  • Train our employees and keep guidelines available, on how to deal with emergency situations; 
  • Provide our customers with information about commercial, sexual or any other form of exploitation and harassment, particularly of children and adolescents; 
  • Inform our customers about applicable legislation concerning the purchasing, sales, import and export of historic or religious artefacts and articles containing materials of threatened flora and/or fauna in the destination; 
  • Motivate our customers to use local restaurants and shops (where appropriate); 
  • Inform our customers on sustainable transport options in destinations, when feasible; 

After holidays, we commit to this by: 

  • Measure customer satisfaction and take into account the results, for service and product improvements; 
  • Include sustainability as an integral part of the research into customer satisfaction; 
  • Have clear procedures in case of complaints from our customers; 


Expérience extraordinaire ! Des paysages grandioses un pays magnifique !Je garderais longtemps dans mon coeur la jordanie et les jordaniens qui sont des gens très sympathiques serviables et honnêtes ! Nous avons eu un guide Hussam au top et très sympa ! Et un chauffeur Naël très bon conducteur et sympathique ! La nourriture jordanienne est excellente ! Je vous conseille à tous ce pays !
Tim H
Tim H
Outstanding service ensured a superb holiday We tailored an existing itinerary to perfectly suit our needs and the trip was an outstanding success. from the second we stepped off our international flight, we were looked after by Zaman Tours who were outstanding. I work in tourism in the UK (promoting African destinations) and have experienced excellent services in the past, but nothing any better than that offered by Zaman. Organisation was by Maiss, our driver/guide was Murad and our tourist guide was Magdi. All were magnificent. They should be very proud of the work they did and the way they represented not only Zaman, but Jordan as a whole. We left the country having made real friends. We cannot recommend Jordan and Zaman Tours enough to others. Jordan felt 100% safe as well as very friendly and welcoming
Julia V
Julia V
So happy we booked this trip! This was our first time booking a private tour for so long (8 nights). I am really glad I found out about Zaman Tours, as they made this trip so smooth for us, so we would not have to worry about a single thing. One if the reasons why I chose them, was because they are a fully local company and have far more reasonable prices compared to the international tour companies working in the region. They have adapted the itinerary many times for us to fit our needs and responded quickly to all of our emails. A special thanks goes to our driver Morad. Not only did he show us his country, but we actually became friends during this trip :)
Alberto P
Alberto P
Excellent tour! Me and my friend went to Jordan for 4 days, We saw Amman, Mont Nebo, Petra, Wadi Rum desert and Dead Sea. The Guide Mr. Hussein was amazing, his italian, kindness, were very appreciated. The hotel's 5 stars were excellent. We felt very safe and recommend touring Jordan with Zaman Tour!
Aloke Das
Aloke Das
Day tour from Dead sea hotel to Wadi Mujib and Ma'in hot springs! We did the day tour to Wadi Mujib canyoning and Ma'in hot springs from Dead sea. Ali, our guide was very friendly and provided us with a lot of knowledge of local culture and traditions. He even gave us tips for restaurants to try a palestinian cuisine "Musakhan", and even offered to take us to his home to try the same. He ensured we got the best of Wadi Mujib and Ma'in hot springs and even found time for us to go souvenir shopping. Great service and friendly guide indeed!
Excellent tour Our tour was 5 days and starts at Aqaba to Wadi Rum, Petra, Aman, Dead Sea, Wadi Mujib and finished at Aqaba. All was organized by Zaman Tours. The Guide Mr. Faisal was amazing, his knowledge, kindness, are very appreciated. The hotel's 5 stars were excellent. We felt very safe and recommend touring Jordan.
We booked our trip to Jordan last minute and they organized all the itinerary for us and it was beyond perfect! This was the best experience we’ve ever had with a tour company. They booked everything and organized the whole itinerary for us. Visa, PCR test, entrance fees, hotel bookings, food, driver…I mean EVERYTHING! Our driver, his name is Issa, was the best driver. He took really good care of us, was prepared with water and juices and almost anything we needed. This was my second time in Jordan and was way better than my first experience. Definitely recommend!
The Best Tour of My Life!!!!! I did a private tour with Zaman for all the highlights of Jordan, and I don't have enough words to thank them for such an amazing and memorable trip. The tour was so well organized and they made me feel I was traveling with a friend. The driver was so professional and friendly and during the entire trip I felt so safe. I feel so fortunate to experience Jordan with Zaman Tours, and If I am visiting Jordan again, I would definitely reach out to them again :-)
JP Vann
JP Vann
The Best of Jordan with Zaman Tours We had little time to plan for our February 2020 Jordan trip, 2 weeks to be exact. We contacted Zaman Tours as they are accredited by the Jordan Tourism Board. Ms Eman quickly responded to my email and offered an 8-day private package that suited our budget. Ms Eman was patient in answering my queries and requests. She arranged our itinerary and our package included airport transfers, a good choice of 3 and 4-star accommodations, sightseeing and admission tickets, a modern Hyundai Sonata for our transportation, bottled water & wifi onboard and half board meals i the hotels. Local guide services in Jerash and Petra as well as Petra by Night tour were optional and can be bought either in advance or on-site. Airport pick up was a breeze. Zaman Tours representative, Mr Freddy, welcome and helped us through immigration and baggage claim. Our English speaking driver for our entire stay was Mr Shareef, an excellent and courteous driver. He was on time all the time. He did all the check-ins for us. During drives, he gave short insights about the place we would be visiting. He also gave recommendations on other activities you could do for extra cost like Turkish bath after a tiring walk in Petra, an additional jeep tour in Wadi Rum and a private cruise in Aqaba. Along the way, he would stop where we could eat lunch, drink coffee, use toilet or buy souvenirs. We appreciated his flexibility with time. We were able to adjust pick up times enabling us to stay a bit longer at our selected sites. We traveled to almost all the significant and picturesque places in the whole of Jordan. We went to Ajloun, Jerash, Amman Citadel, Mount Nebo, Madaba, Petra, Little Petra, Wadi Rum, Aqaba, Bethany and Dead Sea. We stayed 2 nights in Amman, 2 nights in Petra and a night each in Wadi Rum, Aqaba and Dead Sea. I had to say all the accommodations booked by Zaman Tours were centrally located and clean. We were also happy that we never had to worry where to have dinner every night as all dinners were included in the price that we paid. My recommendation to those who would like to see both the Treasury and the Monastery is to book 2 nights in Petra. My suggestion when buying souvenir items and Dead Sea products is to purchase them in Aqaba where the prices are a lot cheaper. And for the other activities, hotels offer more choices at friendly prices. Thank you to Zaman Tours... Ms Eman, Mr Freddy and Mr Shareef for a wonderful first trip to Jordan. Hope to be back someday... Shokran! See the best of Jordan with Zaman Tours!
mar muerto mucho más que flotar llegas a un resort 5 estrellas con todas las comodidades y luego te sumergis en el agua flotando con el barro de las orillas. el cutis y la piel te quedan increíbles. luego disfruté completo en los hoteles....