Privacy Policy

Last updated: 26 July 2026

Zaman Tours respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Zaman Tours, referred to as “Zaman Tours,” “we,” “us,” or “our,” collects, uses, stores, shares, and protects personal information when you:

• Visit our website at www.zamantours.com
• Contact us by email, telephone, WhatsApp, social media, or an online form
• Request a quotation or travel proposal
• Make a booking through us
• Travel using services arranged by us
• Communicate with one of our representatives, employees, guides, suppliers, or business partners
• Subscribe to our newsletters or marketing communications

This policy applies to individual travelers, group members, travel agents, tour operators, corporate clients, event participants, website visitors, and other individuals whose information we process.

1. Who We Are

Zaman Tours is a destination management company and travel services provider based in Amman, Jordan.

We arrange and coordinate travel services in Jordan and, where requested, in other destinations. These services may include:

• Accommodation
• Transportation and transfers
• Tours and excursions
• Licensed guides
• Airport assistance
• Visa and border support
• Restaurants and meals
• Events and incentive travel
• Adventure and cultural activities
• Special-interest travel
• Other related travel arrangements

For the purposes of applicable data protection laws, Zaman Tours generally acts as the organisation responsible for deciding how and why your personal information is processed.

2. Personal Information We Collect

The information we collect depends on your relationship with us and the services you request.

Personal and Contact Information

We may collect:

• Full name
• Title
• Nationality
• Country of residence
• Postal address
• Email address
• Telephone and mobile numbers
• Preferred method of communication
• Emergency contact details

Passport and Identification Information

Where required to provide travel services, we may collect:

• Passport number
• Passport issue and expiry dates
• Date and place of birth
• Nationality
• Gender as shown on the passport
• Passport copy
• National identification information
• Visa information
• Residency or travel-document information

We collect identification information only when it is reasonably necessary for services such as hotel bookings, airline arrangements, border procedures, visa assistance, permits, attraction reservations, or official passenger lists.

Booking and Travel Information

We may collect:

• Travel dates
• Flight details
• Arrival and departure information
• Hotel and room preferences
• Tour and activity selections
• Transportation requirements
• Group information
• Previous or planned travel arrangements
• Loyalty-program information where relevant
• Special requests
• Correspondence concerning your booking
• Feedback, reviews, and complaints

Payment and Transaction Information

We may process information relating to:

• Quotations
• Invoices
• Payments
• Refunds
• Bank transfers
• Transaction references
• Billing addresses
• Payment status

Payment card information may be processed by banks, payment gateways, or other authorised payment providers. Their processing of your information may also be governed by their own privacy policies.

Health and Accessibility Information

Where necessary to provide appropriate and safe travel arrangements, we may collect information concerning:

• Allergies
• Dietary requirements
• Medical conditions relevant to the journey
• Mobility or accessibility requirements
• Emergency medical considerations
• Medication-related requirements
• Pregnancy where relevant to an activity
• Other information necessary for your health or safety

We will request this information only when relevant and will handle it with additional care.

Please provide only information that is necessary for us to arrange your services safely and appropriately.

Preferences and Special Requirements

We may collect information about preferences or requirements relating to:

• Meals
• Accommodation
• Language
• Religion or cultural practices
• Celebrations and special occasions
• Room configurations
• Travel pace
• Activities
• Accessibility
• Guide or vehicle requirements

Some of this information may be considered sensitive under applicable law. We process it only when necessary and when we have an appropriate legal basis to do so.

Business and Travel-Trade Information

When communicating with travel agents, tour operators, suppliers, companies, government entities, or other organisations, we may collect:

• Name
• Job title
• Employer
• Business email address
• Business telephone number
• Company address
• Contract information
• Commercial correspondence
• Booking records
• Account and payment information

Website and Technical Information

When you use our website, we may automatically collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location based on IP address
• Referring website
• Pages visited
• Date and time of visits
• Time spent on particular pages
• Website interactions
• Error and performance information
• Cookie identifiers

This information helps us maintain the website, understand how visitors use it, improve its performance, and protect it against misuse.

3. How We Receive Your Information

We may receive personal information:

• Directly from you
• From another traveler making a booking on your behalf
• From your employer or organisation
• From a travel agent or tour operator
• From a family member or group organiser
• Through our website or contact forms
• Through email, telephone, WhatsApp, or social media
• From airlines, hotels, transportation providers, or other suppliers
• From government, immigration, border, or tourism authorities
• From authorised representatives and business partners
• Through cookies, analytics, and similar website technologies

When you provide information about another person, you should ensure that you are authorised to provide it and that the person understands how their information may be used.

4. Why We Use Personal Information

We may use personal information to:

• Respond to inquiries
• Prepare quotations and travel proposals
• Create, confirm, and manage bookings
• Arrange accommodation, transportation, guides, meals, and activities
• Coordinate airport and border services
• Provide visa or permit support
• Communicate itinerary changes
• Deliver contracted travel services
• Manage payments, invoices, refunds, and accounting
• Handle emergencies, disruptions, complaints, or insurance matters
• Provide customer support
• Maintain traveler and booking records
• Improve our products, services, and website
• Request feedback or reviews
• Prevent fraud, misuse, and security incidents
• Comply with legal, regulatory, tax, accounting, and governmental requirements
• Protect the safety and legitimate interests of our guests, employees, suppliers, and business
• Send marketing communications where permitted
• Carry out another purpose explained to you when the information is collected

We will not use personal information for a materially different purpose without an appropriate legal basis or additional notice where required.

5. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information because:

• It is necessary to provide requested services or fulfil a contract.
• It is necessary to take steps before entering into a booking or contract.
• You have provided consent.
• We must comply with a legal or regulatory obligation.
• Processing is necessary to protect someone’s health, safety, or vital interests.
• Processing is necessary for our legitimate business interests, provided those interests do not improperly override your rights.
• Another lawful basis applies.

Where processing is based on consent, you may withdraw your consent. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

Withdrawing consent may sometimes prevent us from providing a requested service, particularly where the information is necessary for a reservation, visa, permit, border procedure, health requirement, or activity.

6. Sensitive Personal Information

Certain information, including health, financial, religious, biometric, and identification information, may receive additional protection under applicable law.

We process sensitive information only when:

• It is necessary for a requested travel service.
• You have given appropriate consent where required.
• Processing is necessary for health or safety.
• Processing is required or permitted by law.
• Another valid legal basis applies.

We do not request sensitive information that is unrelated to the services being arranged.

7. How We Share Personal Information

Travel arrangements require cooperation between different service providers. We may share relevant personal information with:

• Hotels, camps, and accommodation providers
• Airlines and aviation service providers
• Transportation companies and drivers
• Licensed tour guides
• Restaurants and catering providers
• Activity and experience providers
• Cruise, ferry, or maritime operators
• Airports and meet-and-assist providers
• Visa and permit service providers
• Immigration, customs, border, security, and government authorities
• Tourism authorities and archaeological sites
• Insurance and emergency-assistance providers
• Medical providers where necessary
• Banks, accountants, auditors, and payment providers
• Information-technology, hosting, email, cloud-storage, and cybersecurity providers
• Customer relationship management and booking-system providers
• Professional advisers, including legal and financial advisers
• Marketing and communications providers where permitted
• Our authorised representatives, affiliates, and business partners

We share only the information reasonably necessary for the recipient to perform the relevant service or legal function.

Service providers are expected to process personal information appropriately and only for authorised purposes.

8. Travel Agents, Tour Operators, and Group Organisers

When your booking is made through a travel agent, tour operator, company, association, school, family member, or group organiser, that party may separately determine how it collects and uses your information.

Zaman Tours is not responsible for the independent privacy practices of another organisation.

Questions concerning information collected directly by your travel agent, employer, or group organiser should also be directed to that organisation.

9. International Data Transfers

Travel services may require personal information to be transferred to or accessed from countries other than the country in which you live.

For example, information may be shared with:

• A hotel in the destination country
• An airline operating internationally
• An overseas tour operator
• A cloud or technology provider
• A government or border authority
• A supplier involved in a multi-country itinerary

Data protection laws may differ between countries.

Where required by applicable law, we take reasonable steps to ensure that international transfers use an authorised legal mechanism or are otherwise protected appropriately.

By requesting international travel services, you understand that some information must be shared internationally to arrange and provide those services.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that help websites operate, remember preferences, analyse usage, and improve the visitor experience.

We may use:

Essential Cookies

These cookies support basic website functions, security, navigation, and form submission.

Preference Cookies

These cookies remember choices such as language or display settings.

Analytics Cookies

These cookies help us understand website traffic, page performance, and how visitors interact with the website.

Marketing Cookies

Where used and permitted, these cookies may help us measure campaigns or present relevant communications.

You may control cookies through your browser settings and, where available, through our website’s cookie-preference tool.

Blocking certain cookies may affect the performance or functionality of the website.

11. Analytics and Third-Party Services

We may use analytics, mapping, embedded content, communication tools, social-media features, or similar third-party services.

These providers may collect technical information according to their own privacy policies.

Links to third-party websites and platforms are provided for convenience. Zaman Tours does not control and is not responsible for the privacy practices, security, or content of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

12. Marketing Communications

We may send information about:

• Travel programs
• New experiences
• Special offers
• Events
• Destination news
• Company updates
• Services that may be relevant to you

We will send direct marketing only where permitted by applicable law.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in a marketing email
• Contacting us at info@zamantours.com
• Requesting removal through our website
• Contacting our office

Unsubscribing from marketing does not stop essential service communications, including booking confirmations, operational notices, invoices, payment information, itinerary changes, or emergency messages.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain booking and transaction records
• Resolve complaints or disputes
• Meet tax, accounting, regulatory, insurance, and legal obligations
• Protect our legitimate interests
• Establish, exercise, or defend legal claims

Retention periods vary according to the type of information and the purpose for which it was collected.

When information is no longer required, we will delete, anonymise, or securely dispose of it, subject to applicable legal and operational requirements.

14. Data Security

We use reasonable administrative, organisational, physical, and technical measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper use
• Unauthorised disclosure
• Alteration
• Destruction

Access to personal information is limited to employees, representatives, and service providers who require it for legitimate business purposes.

However, no website, electronic communication, database, or storage system can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information through unsecured communication channels and notify us immediately if you believe your information or booking has been compromised.

15. Personal Information Concerning Children

Family and group travel may require us to process personal information concerning children.

Such information may include:

• Name
• Date of birth
• Passport details
• Nationality
• Travel arrangements
• Dietary requirements
• Health or accessibility information

This information should be provided by a parent, legal guardian, or person authorised to act on the child’s behalf.

We do not knowingly request personal information directly from a child without appropriate involvement or authorisation from a parent or legal guardian.

16. Your Privacy Rights

Depending on the laws that apply to you, you may have the right to:

• Ask whether we process your personal information
• Access personal information held about you
• Request a copy of your information
• Correct inaccurate or incomplete information
• Update your information
• Request deletion or erasure
• Request that processing be restricted
• Object to certain processing
• Withdraw consent
• Object to direct marketing
• Request transfer of your information where applicable
• Submit a complaint concerning our processing
• Contact an appropriate data protection authority

These rights may be subject to legal limitations. For example, we may need to retain certain information to comply with legal obligations, complete a booking, protect another person’s rights, or manage a legal claim.

To exercise a privacy right, contact us using the details at the end of this policy.

We may ask you to provide information necessary to confirm your identity and protect your information from unauthorised requests.

We will respond within the period required by applicable law.

17. Complaints

Please contact us first if you have a concern about how your personal information has been handled.

We will review your complaint and attempt to resolve it appropriately.

You may also have the right to submit a complaint to the competent data protection or regulatory authority in Jordan or in the country where you live.

18. Business Transfers

If Zaman Tours undergoes a merger, acquisition, restructuring, financing, sale, or transfer of all or part of its operations, relevant personal information may be transferred as part of that transaction.

Any receiving organisation will be required to handle the information in accordance with applicable law and the commitments described in this policy, unless you are informed otherwise.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our services
• Changes in technology
• Changes in our business practices
• New legal or regulatory requirements
• Improvements to our privacy procedures

The latest version will be published on this page with the revised “Last updated” date.

Where appropriate or legally required, we may provide additional notice of significant changes.

20. Contact Us

Questions, requests, concerns, or complaints concerning this Privacy Policy or your personal information may be directed to:

Zaman Tours
Amman, Jordan

Email: info@zamantours.com
Telephone: +962 6 551 1383
Website: www.zamantours.com

Please include sufficient information for us to understand and respond to your request. Do not email copies of passports, payment cards, or sensitive medical documents unless requested through an appropriate and secure process.