Job Title:
Airport Operations Officer – Destination Management Company (DMC)
Job Summary:
The Airport Representative serves as the first point of contact for clients arriving or departing through the airport. This role ensures a seamless and welcoming experience by assisting with luggage, guiding clients through airport procedures, and coordinating transfers to their destinations. The ideal candidate will demonstrate exceptional communication skills, problem-solving abilities, and the capacity to work efficiently in a fast-paced environment.
Key Responsibilities:
- Client Reception: Warmly greet and assist clients upon arrival and departure, handle luggage, and guide them to their transportation.
- Immigration & Customs Support: Provide guidance on immigration and customs procedures, assist with forms, and support visa-on-arrival processes.
- Customer Service: Offer destination-related information, including local customs, weather, and attractions. Address inquiries promptly and professionally.
- Transportation Coordination: Arrange and confirm transfers, including taxis, shuttles, or private vehicles, ensuring timely and smooth travel.
- Check-In Assistance: Support clients with airline check-in, boarding passes, and security procedures. Coordinate hotel check-ins and communicate arrival details to hotels.
- Issue Resolution: Manage travel-related challenges such as flight delays or lost luggage, delivering quick and effective solutions to maintain client satisfaction.
- Interdepartmental Liaison: Collaborate with sales, operations, and other teams to ensure client needs are met and travel plans are executed flawlessly.
- Record Management: Maintain accurate client and travel records, and provide regular reports to management.
- Local Expertise: Share knowledge of local attractions, events, and services. Provide maps and resources to help clients navigate the area.
Requirements:
- High school diploma or equivalent; degree in hospitality, tourism, or related field preferred.
- Minimum 2 years of customer service experience, ideally in travel or hospitality.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to thrive under pressure in a dynamic environment and 24/7 hours.
- Familiarity with local attractions and services.
- Multilingual abilities are an advantage. Excellent English is a must.
- Flexible schedule, including nights, weekends, and holidays.
- Valid driver’s license with a clean driving record.
Working at the airport offers a fast-paced and rewarding environment with opportunities to meet people from around the world. As an Airport Representative, you will play a vital role in creating memorable experiences for our clients. We seek individuals passionate about delivering exceptional service and ensuring every journey begins and ends smoothly.