Company Overview:
Zaman Tours is a leading inbound tourism agency based in Amman, Jordan. As a specialized Destination Management Company (DMC), we deliver exceptional travel experiences through a wide range of services, including day tours, multi-day itineraries, incentive programs, event management, tailor-made journeys, and specialized tours for groups and FIT travelers.
Our mission is to create timeless memories and provide unique tourism experiences that meet international standards. With deep local expertise and a passion for showcasing Jordan’s beauty, we aim to build trust and deliver unparalleled service to our guests. Join our dynamic team and be part of an organization that values creativity, professionalism, and excellence.
Position:
Tours Consultant (Contract Role)
Job Description:
We are seeking an experienced Tours Consultant to join our team in Amman. In this role, you will design and manage customized travel experiences for our guests, ensuring every detail aligns with their preferences and expectations. You will handle inquiries, prepare quotations, manage bookings, maintain client relationships, and deliver outstanding customer service. Your expertise will help create unforgettable journeys across Jordan.
Key Responsibilities:
- Design Tailor-Made Itineraries: Create customized travel programs and experiences for FITs, groups, and incentive travelers, ensuring alignment with client preferences and DMC standards.
- Handle Incoming Requests: Respond promptly to tour inquiries, prepare accurate quotations, and deliver competitive proposals that showcase Jordan’s unique attractions.
- Supplier & Partner Coordination: Negotiate and manage relationships with local suppliers (hotels, transport providers, guides) to secure quality services and favorable rates.
- End-to-End Booking Management: Oversee all aspects of the booking process, including reservations, confirmations, and invoicing, ensuring accuracy and compliance with company policies.
- Client Communication & Support: Maintain clear and professional communication with clients before, during, and after their trip, providing guidance and resolving any issues efficiently.
- Operational Oversight: Coordinate logistics for tours and events, ensuring smooth execution and exceptional guest experiences.
- Destination Expertise: Act as a trusted advisor by sharing in-depth knowledge of Jordan’s culture, attractions, and experiences to enhance client itineraries.
- Post-Travel Follow-Up: Collect feedback from clients to evaluate service quality, strengthen relationships, and encourage repeat business.
- Collaboration with Internal Teams: Work closely with sales, operations, and finance departments to ensure seamless delivery of services and adherence to company objectives.
Qualifications:
- Minimum 3 years of experience as a Tours Consultant or in a similar role within the travel or hospitality industry.
- Strong interpersonal and communication skills with the ability to engage diverse clients and partners.
- Excellent organizational skills and attention to detail; ability to manage multiple projects simultaneously.
- Proficiency in travel software and reservation systems.
- Passion for travel and in-depth knowledge of Jordan’s attractions and culture.
What We Offer:
- A dynamic and collaborative work environment with opportunities for growth.
- Competitive salary and benefits package.
- The chance to work in one of the world’s most culturally rich destinations.
- An opportunity to make a meaningful impact in a growing company.
How to Apply:
Please submit your resume and a cover letter explaining why you are the ideal candidate for this position.
Zaman Tours is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
